There are many reasons why Error Retrieving Information from Server RH-01 is happening when you try to download an app or game from Google Play Store. It is quite difficult to say what exactly is the reason behind this. Sometimes incorrect system settings contribute to the Error RH-01, sometimes bugs and glitches are on Google’s server side. If you can’t download an application from Play Store because of the Error Retrieving Information from Server RH-01, this article will give you some basic tips what you can do to fix it.
Important! Since Error RH-01 could be caused by server-side issues, part of this article or even entire article at all may not help you.
How to Fix Error RH-01 in Google Play Store?
If you are stuck with Error RH-01 on Android, start with the simplest method. Rebooting your phone in many cases fixes everything that went wrong. Turn your phone off and leave it for 5 minutes. Turn it back on and try to download again.
Next step – check your connection. Switch from cellular network to Wi-Fi or from Wi-Fi to cellular. Also, try to connect to another Wi-Fi hotspot. Error RH-01 indicates that the device could not receive information from the server. A bad connection could be the reason for that. Another way to fix Error RH-01 on Android is to connect to the VPN.
Troubleshooting Error Retrieving Information from Server RH-01 In Google Play Store: Date and Time
Error Retrieving Information from Server RH-01 might appear if your Android device has the incorrect date and time settings. This can happen if a phone or tablet has been discharged for a long time or has no SIM card inserted.
- Check whether time and date are correct. If not, go to Settings > System > Date and Time;
- Turn off Automatic time zone and Automatic date and time;
- Set up time zone and date and time manually. Make sure you set up correct value and selected correct time zone;
- Close Google Play Store (remove it from recent apps screen), open back and try to download the app again. Everything should working fine now.
Another Error RH-01 Solution: Deleting Google Play Store cache and data
Incorrect date and time is the most common reason of the Error RH-01, but if the method above did not help you follow the instruction below and try to delete Google Play Store cache and data.
- Go to Settings > Apps and Notifications > See all apps;
- Find Google Play Store and Google Play services. Press Force Stop if available. Then tap Storage > Clear Data and Clear Cache. Do this for both Google Play Store and Google Play Services;
- Reboot your device.
Check whether you disabled some Google play frameworks or default apps related to the Play Store. Turn them back on. This applies to devices with custom ROMs or unofficial ways to access the Play Store.
If Error Retrieving Information from Server RH-01 still bugs you, try to remove your Google Account and set it up back.
- Go to Settings > User and Accounts and tap your Google Account;
- Press Remove Account;
- Clear Google Play Store and Google Play Services data and cache;
- Open Google Play Store and sign in with your Google Account.
You can also try installing different Google Play Store and Google Services apk but be sure to download it from a reliable source. We recommend ApkMirror.
- Open link for Google Play Store and this link for Google Services apk. Download correct version for your Android release (apk for Android 8.0 won’t work if your phone has Android 7.1);
- Enable installing apps from unknown resources and install downloaded apks.
Fix RH-01 Error by Resetting Your Device
Backup important data and perform hard-reset. Set up everything from the scratch and try again. If this did not help, we recommend you to install apps you need using APK file and patiently wait for the problem to disappear. Just like we mentioned at the beginning of the article, this might be a server-side issue. If Error Retrieving Information from Server RH-01 appeared after installing custom ROM (or rooting device), roll back to the official software or try installing different ROM.