How to Fix Error Code 805a8011 in Windows Phones

Windows Phone users often facing error 805a8011 when accessing the Windows Store account, downloading or updating some apps from Windows Store. It’s related with operating system protection from unauthorized access to the Microsoft account: if a conflict or inconsistency occurs during the initialization of TLS connection and verification certificates of smartphone and remote server, the system returns an error.

Error code 805a8011 indicates that you are not logged in to your Microsoft profile and you need to be logon first. But even when you enter the correct credentials, you can still receive this notification.

The error looks like this:

There has been a problem completing your request. Try again later.

This error code may be helpful: 805a8011

805a8011

This error can also affect other services and applications. Symptoms that comes with this error are the following:

  • WhatsApp and other apps, related to the Marketplace, can’t connect to the Internet;
  • Microsoft App Store app won’t even try to connect and throw this error;
  • Internet works only in Internet Explorer on your Windows Phone;
  • Unable to access any of SMS, email, or email+accounts page in Settings.

You don’t have to worry about this, because we already came up with the solution. Here is an article on how to fix Error Code 805a8011 in Windows Phones, which should solve your problem. We are sharing a few methods to fix the error, so check them one by one until it gets solved.

Methods to Fix Error Code 805a8011 in Windows Phone

Method 1:  Check your Storage Space

This problem is mostly caused by low storage space on your phone – OS needs some free space to work properly. All you have to do is to free up some space by deleting unused apps, photos, music, videos and other stuff. This can successfully fix the error.

READ ALSO:  Fix The Drivers For This Device are Not Installed (code 28) error

Important! Try to free up at least 100MB of free space on your phone. If the problem is not resolved, follow the next method.

Method 2:  Change your Network

Try to use another Internet connection (if you used a home or public Wi-Fi network, disconnect it and use a mobile Internet) and try to enter the Windows Phone Store (Marketplace).

Method 3:  Check your Date and Time Settings

Check the date settings in the phone’s operating system properties. Error 805a8011 can appear because the date+time and time zone settings are incorrect. Disable the synchronization of these parameters with the Internet and set it manually. Restart the phone and check the error till persists.

Method 4: Fill Your Profile Details and Perform Manually Synchronization of your Microsoft Account

Check if your Microsoft profile information is full. Due to unspecified data (for security reasons) logging into the Microsoft account may be denied. You need to log in from your computer to your account, and then carefully fill out all the fields provided and accept the license agreement. After this, it is recommended to reboot the device.

Next manually run synchronization of your Microsoft account:

  1. Go to Settings;
  2. Tap on Email + accounts;
  3. Now press and hold on Microsoft account;
  4. Tap on Synchronize.

After the synchronizing, the error code 805a8011 in Windows Phone most likely will be solved.

Also check the operation of the other Microsoft profile by signing with it (if you do not have one, you can register from https://signup.live.com). Make sure that Microsoft services are working properly and the problem is on your side.

READ ALSO:  How to clean up Windows 10 PC without OS reinstall?

If the problem still persists, follow the next method.

Method 5: Reset the Phone

Reset your phone to the default settings. Before that, do not forget to backup all important data.

  1. Go to Settings;
  2. Tap on Backup;
  3. Now tap on Apps+Settings;
  4. To back up your settings, tap on Settings Backup;
  5. To back up your apps, tap on App Backup.

For Windows Phone 8.1

  1. Go to Settings;
  2. Tap on About;
  3. Tap on Reset your Phone;
  4. Now, two warning would prompt on your screen. Just tap Yes and move to the next step;
  5. You have successfully reset your phone.

For Windows Phone 8

  • Turn off your Windows Phone device;
  • Now, press and hold the Volume down key and plug-in your charger. Now, your phone would start showing an Exclamatory Sign (!) on your screen;
  • Now, press the keys as shown below in the given order:
    • Volume Up;
    • Volume Down;
    • Power;
    • Volume Down.
  • Now, your Windows phone will restart;
  • You have successfully reset your phone.

Now, error code 805a8011 in Windows Phones has been solved. You can now install or update the apps on your Windows Phone easily.

Comments (100)
  1. bhargav December 24, 2014
    • Aman Raizada December 24, 2014
      • BHARGAV December 28, 2014
        • Aman Raizada April 12, 2016
      • fatma August 13, 2016
      • Marie September 25, 2016
      • lindokuhle February 23, 2017
      • Cecille April 13, 2017
      • rahulraj.raj759@gmail.com September 29, 2017
    • james November 4, 2015
      • Dickson Mutisya June 7, 2017
    • Onoh Blessing Ngozika March 16, 2017
  2. Jigs January 8, 2015
    • Aman Raizada January 20, 2015
      • dev February 19, 2015
        • Aman Raizada February 19, 2015
          • Sweeti March 20, 2016
      • sandra November 8, 2015
      • janae monfries November 15, 2015
      • mona fathy April 25, 2016
    • mia September 21, 2015
    • karanvir November 14, 2017
  3. Sumana nag March 8, 2015
    • Aman Raizada March 12, 2015
      • Charles September 20, 2015
        • Aman Raizada September 23, 2015
      • janae monfries November 15, 2015
      • khan aasig December 8, 2015
      • RAKESH R May 25, 2016
      • komal August 14, 2016
  4. srkanth March 20, 2015
    • Isaac March 27, 2015
      • Aman Raizada March 29, 2015
  5. Chris April 3, 2015
  6. Diana Manolo April 15, 2015
  7. hi sir i am also suffering from the same issue but my problem is ,my wtsapp was not verified , i am unable to get my old sim ,if i hav to backup chat history on whats app i need to open it , but as i lost my sim iam unable to open it ,so i didnt went to r May 25, 2015
    • Aman Raizada June 13, 2015
  8. sachin ghagre June 2, 2015
    • Aman Raizada June 13, 2015
  9. Steven June 25, 2015
  10. bertuke June 25, 2015
  11. Mollie August 7, 2015
    • Aman Raizada August 14, 2015
  12. khaleel rahman August 15, 2015
    • Aman Raizada September 23, 2015
  13. Craig Smith August 24, 2015
    • Aman Raizada September 23, 2015
  14. Chander September 1, 2015
    • Aman Raizada September 23, 2015
  15. aj27 September 7, 2015
    • Aman Raizada September 23, 2015
      • Craig January 18, 2017
  16. prerna September 7, 2015
    • Aman Raizada September 23, 2015
  17. Ali Said September 13, 2015
    • Aman Raizada September 23, 2015
  18. sanjana September 17, 2015
    • Aman Raizada September 23, 2015
  19. winfred September 22, 2015
    • Aman Raizada April 12, 2016
  20. Vaishnavi Shah October 30, 2015
    • Aman Raizada April 12, 2016
  21. Mrs.Vyas November 3, 2015
    • Nela December 28, 2016
  22. bindhyajohnson November 3, 2015
  23. Ranvijay November 14, 2015
  24. geordie December 11, 2015
    • Aman Raizada January 6, 2016
  25. helena January 4, 2016
    • shivraj April 15, 2016
  26. Makarand sapte January 6, 2016
  27. Dena Williams January 7, 2016
  28. saeed January 14, 2016
  29. Eric Mbute January 20, 2016
  30. shubham January 24, 2016
  31. Naresh Kumar February 1, 2016
  32. Julie February 19, 2016
  33. Indumini February 25, 2016
  34. akhil February 29, 2016
  35. Gavin March 10, 2016
  36. Michael March 20, 2016
  37. Sweeti March 20, 2016
  38. Sweeti March 20, 2016
  39. Shubh Chauhan April 15, 2016
  40. ester April 26, 2016
  41. Leila May 2, 2016
  42. kavindu gayashan June 4, 2016
  43. kavindu gayashan June 4, 2016
  44. Noory June 11, 2016
  45. Ray Mond July 8, 2016
  46. Connor July 13, 2016
  47. Nethravathi July 18, 2016
  48. Hfarah August 29, 2016
  49. Sandra September 3, 2016
  50. Anon September 12, 2016
  51. Silvana September 26, 2016
  52. Prince December 6, 2016
  53. Nela December 29, 2016
  54. madhu January 22, 2017
  55. mukul April 23, 2017

Leave a Reply

Your email address will not be published. Required fields are marked *