Although Microsoft has quit phone business by now, many people still use Windows Phone devices. Some developers even continue to support their apps, regularly update them and even develop new features. If you are that kind of user, who refuses to give up on Windows Phone yet, you may face error 805a8011 in the Windows Store (on Windows 10 Mobile it is called Microsoft Store). This error shows that there is a synchronization issue with your device and Microsoft Account. It can also cripple other applications that use Microsoft services and your account. Here is how to fix error 805a8011.
How to Solve Error 805a8011 on Windows Phone?
Before you start, make sure you have a reliable Internet connection. Bad Wi-Fi or cellular might be actually the reason why you can’t download or update an app from Windows Store because of error 805a8011. If the Internet connection is fine, follow the steps below.
Error 805a8011 – Account Synchronization Problems
Go to the Settings on your Phone and open Email and accounts section. Tap Microsoft Account. You might find there an error message. If so, the root of the problem is found.
Press and hold your Microsoft Account and tap on Sync button in the menu. Make sure the error message is gone and try to download an app from Windows Store again.
Some users report that filling up all Microsoft Account information on the account.microsoft.com (credit card, billing address, etc.) might help you solve the issue. Open account.microsoft.com, log in with your account, fill up everything Microsoft requires, and sync Microsoft Account on your phone again.
Error 805a8011 – Incorrect date and time
If manual sync did not help you or synchronization error appeared again, check date and time in the Settings. Perhaps, your phone has the wrong date and time settings, thus can’t connect to the Microsoft Servers. This is one of the most popular reason, why error 805a8011 or sync issues happen on Windows Phone devices. Set up time, date and time zone manually, restart your phone and try to download or update an app from Windows Store again.
Error 805a8011 – Soft-reset
If that did not help you either, perform soft-reset. Don’t worry, soft-reset won’t wipe any data on your device. Here is how to do a soft-reset on a Windows Phone: hold the Volume Down and Power button together for 15 seconds and wait until device restarts. Soft-reset can fix a random bug that causes error 805a8011.
A few other tips to consider:
Never allow your phone to work with the filled up to the last byte storage. If your device has little storage space, delete some data to free at least 300-500 MB. In order to operate normally and without nasty errors, Windows Phone constantly needs some free space. Consider buying SD card (if your phone has a microSD card slot) or move some data to the cloud.
Hard-reset. If nothing above worked, try to wipe your phone and set it up from the scratch. Be sure to backup important data before you start.
Open Settings – About and press Reset your phone. Confirm your decision and wait until the phone boots back. While setting up your phone make sure you have reliable Internet Connection, correct date, and time settings, and entered correct Microsoft Account credentials.
One more thing:
Sometimes there is no fault in your account or device settings, but the error 805a8011 simply refuses to go. If you tried everything including hard-reset but had no luck and error 805a8011 still bugs you, sit back and wait. Probably the issue is on the Microsoft side and it will disappear in a couple hours or days. Yes, using a device without your apps and clean storage may be really frustrating, but that is the reality of using a smartphone with an outdated operating system. Windows Phone and Windows Mobile are dead nowadays, thus servers can go offline anytime, and you won’t be able to do anything with that. Whether you like it or not, perhaps it’s time to buy a more modern device.