How to Fix Error Code 80072efd in Windows Phones

Windows Phone are wide used smartphones all over the globe. Windows Phones giving a though competition to iOS and Android phones. Windows OS are always coming in particular sequence like Windows 7 then Windows 8 and more on. Office 365 is a frequently used application by most of the Windows Phone users. They want this app to be in association with their email address to make possible to receive, edit and send office files easily. Users of Office 365 are constantly experiencing problem while synchronizing their Outlook account with this application. This error usually happens to those Windows Phone users who switched from other devices with same operating system or the devices with different operating systems. Symptom that comes with this error are:

  • Unable to synchronize Outlook account with this application.

Following Error Code will appear on the screen.

Error code: 80072EFD We’re having a problem connecting to

If you are searching for the same issue, then you are at the right place. sharing a few methods on how to fix error code 80072efd as there is no specific fix or solution. Follow the methods below until the error gets solved.

error code 80072efd in windows phones

Methods to Fix Error Code 80072efd

Here are three methods to fix or solve the error. Perform them one by one until the problem gets solved.

Method 1:

One of the easiest way to solve/fix this error is to turn off your Windows Phone and then turn it on again. Most of the people who are having this problem, have resolved this issue just by restarting their device.

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Method 2:

This method is applicable in case you are using Mobile Data while trying to synchronize Outlook account with Office 365.

  1. Turn off your Mobile Data;
  2. Wait for at least 30-50 seconds and then restart your phone;
  3. Turn on Mobile Data.

This will solve/fix this issue.

Method 3:

This method is highly effective and will surely help you if none of the above method helped you.

  1. Log in to Outlook Web App (;
  2. Go to Options > See All Options > Phone > Mobile Phones;
  3. Check for the Mobile Device and remove it from the list;
  4. Remove Office 365 account from the phone as well;
  5. And after a while, re-add Office365 account.

This will surely fix the error code.

How to set up an Account:

  1. Go to Start -> App list -> Settings -> Email + accounts.
  2. Tap on “Add an account” and then “Outlook”.
  3. Enter your “email” and “password” and Sign in.

Your email account should now be set up. If your email account can’t be set up automatically, you’ll see the message, “We couldn’t find your settings”. In this case follow the below steps:

  1. Go to Advance;
  2. Fill up your full “Email address”, “Password” and “Username”;
  3. To fill Domain field, enter the domain (host) name of your email (e.g.;
  4. To fill Server field, go to Outlook Web app and then:
    • Go to Settings -> Options -> Account -> My account -> Settings for POP and IMAP access;
    • Find out your server name under “POP setting”, look at the value for “Server name”. Put it into the Server field of Advanced settings;
  5. Now tap on “Show all settings” and check the box next to Server requires encrypted (SSL) connection;
  6. Tap on “Sign in”;
  7. Select “OK” if you are asked to enforce policies or to set a password.
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error code 80072efd in windows phones

Now, error code 80072efd has been solved. You can now easily synchronize Outlook account with Office 365 without any problem.


  1. I’ve done all this to try and get my work email on my Lumia 640 – still not working. The account says it ‘needs attention.’
    Any ideas?

  2. Hello, am using a 520 Nokia Lumia(windows phone) ,now the issue is I can not access the internet, mean while I have data, but still the when I share the internet data with my laptop, I browse very well. please what can I do to solve this problem?

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