Error RH-01 (which occurs while installing or downloading applications from Google Play Store) is a pretty common error: a lot of Android users worldwide facing it every day. This error indicates that your device can not receive the requested data from Google servers.
The reasons for the error RH-01 could be different:
- Errors in Google Play Services;
- Incorrect system settings;
- Manual disabling of system components related to the Google Play Store;
- This error occurs on devices, which partitions were overwritten with a custom ROM image;
- Often an error occurs on various Android emulators.
When the error occurs, user facing with the following message:
Error retrieving information from server. [RH-01].
There are different ways on how to fix the error, but at first we want to know why is this issue occurs. Despite the error message contents info about server issues, the cause of the error is behind the Android device on which you are trying to install (update) the application from Google Play Store (or other device’s already installed software).
In this article we share 6 known solutions that can help you to fix Error retrieving information from server RH-01 issue.
Solution 1: Restart Android Device
The easiest and most effective way to fix errors on Android device is to reload it. It’s better not just to reboot the device, but to turn it off for 5-10 minutes, then turn it on.
Solution 2: Set Correct Time and Date Settings Manually
Sometimes the issue is coming with a wrong date and time settings. This problem is related to the license agreements that the Google Play store checks on the phone every time it connects to Google servers. In such case the problem can be solved simply by following the instructions below:
- Go to Settings —> Date & Time;
- Check if the settings are correct. In case you have incorrect date and time, you need to set them manually. Also, you need to choose your time zone manually (keep in mind that it also must be correct!);
- Save the changes and restart your device. Check if the error still persists.
Most likely, this method can fix Error RH-01 on Android. In case it didn’t – follow the next method.
Solution 3: Clear Google Play Store Data and Cache
Another method that can fix error RH-01 is to clear data and cache of Google Play Store. Follow the steps below:
Often the cause of errors in the Play Market is happening due to the conflict between the server and the stored temporary files (cache) on the device for a specific application. The cache of Google services, which was saved during previous visits to the Store, may begin to conflict with the server to which your device is currently connected.
- Disconnect your phone from the Internet, close the Google Play app;
- Go to Settings -> Accounts -> Google and turn off all sync types for your Google account;
- Go to Settings;
- Tap on Manage apps (or Apps);
- Scroll down the list until you will find Google Play Store in the list and tap on it;
- You need to use all of available options: tap on Force Stop, then on Clear cache and finally on Clear data;
- Get back to the apps list and perform the same steps for Google Play services, Google Service Framework (Google Play services for Instant Apps) and Download Manager.
- If clearing the cache didn’t help, try to uninstall all recent applications updates by taping on Uninstall Update button;
- Restart your device;
- Re-enable sync for your Google account.
Now check if Error retrieving information from server RH-01 issue in Google Play Store still persist. If you are facing it again — follow the next method.
Solution 4: Re-add Your Google Account
In case methods above didn’t help, you can try to re-add your Google Account — often this trick can fix error RH-01.
Note. Before using this method, make sure that you remember your Google account password so that you do not lose access to your account.
Follow the steps below:
- Go to Settings;
- Find Account section;
- Tap on Google;
- You will see your account; you need to delete it;
- Restart your Android device and re-add Google account from scratch.
One of the options of the same method, that sometimes can help – is not to delete the account on the device, but to login to the Google account from the PC, change the password. Then, on the device, the next time you connected to Google servers, you will be asked for a password. Enter a new password.
Solution 5: Install Newer/Older Version of Google Play Services Manually Using APK file
In case solutions above didn’t help, most likely the problem occurs because of Google Play Services issue. This could happen because user once pressed button Uninstall updates in Google Play Services’ App info section or disabled the updates for this service at all (sometimes this could happen because user wanted to prevent high resources usage). But without necessary updates, the service can cause error RH-01.
So the next method is to update Google Play Services on your smartphone. You can’t just update it automatically by using Google Play Store (because you are facing with the RH-01 error and it doesn’t allow you to use Google Play). In this case you can update it manually by using the downloaded APK file. Follow the instructions below:
- Download newer (or older) version of Google Play Services APK to your Android device (for example, from here);
Tip. It’s not so necessary to download the latest version of APK, you can choose an older version (for example, in case your device is based on older Android versions);
- Install the APK file that you’ve downloaded;
- After the process finishes, restart your smartphone and check if error still persists.
Solution 6: Perform a Hard Reset
Sometimes it’s the only solution that can help. Don’t forget to back up all your data before resetting (it will delete all your data)! When performing reset to factory settings, the device returns to the initial state, as it was purchased from the store.
- Go to Settings;
- Tap on Backup & Reset;
- Choose Factory data reset;
- Then tap on Reset phone (or tablet);
- Now choose Erase all data.
A few tips that can be useful in fixing an error RH-01:
- Some custom ROMs does not contain the necessary services for Google Play. In this case, search the Internet for gapps + firmware_name;
- Check if an error occurs with any type of connection (Wi-Fi and 3G / LTE) or only with one of them. If the problem is only observed in one case, the cause may be problems with your ISP;
- If you have root on Android and you (or third-party applications) have made any changes to the hosts file, try to clear hosts file on your Android device;
- You can try this method: go to play.google.com in your browser, and from there start downloading an application. When you are prompted to select a download method, select Play Store.
That’s all! We shared all known solutions on how to fix Error retrieving information from server RH-01 issue while downloading applications from Google Play Store. Hope this was useful!